Provider Terms

01 Status of the Provider

The Provider is an independent business or self-employed professional and acts in its own name and on its own account. Agiliza operates a marketplace: it publishes the Provider's Listings, puts the Provider in contact with Clients, collects the Client's payment and transfers the amount due to the Provider. No employment, agency, partnership or joint-venture relationship exists between the Provider and Agiliza. The Provider determines the services offered, their prices, working hours and service area, and may accept or decline any request.

The Provider is solely responsible for the obligations arising from its activity, including registration with the Portuguese tax authority, invoicing, declaration of income, social security contributions, and any licence, qualification or insurance required by law for the services offered.

02 Registration and verification

Registration requires the Provider's legal name, business name, NIF, intended service categories, base postcode and contact email, and acceptance of the declaration presented in the application, namely that the Provider is legally entitled to provide the services in Portugal, will issue an invoice for every service, and accepts these Provider Terms.

The Provider's identity and payout account are verified by Stripe Payments Europe, Ltd. ("Stripe") through a form hosted by Stripe, which may request personal details, bank account details and, where automatic verification is inconclusive, an identity document. Agiliza does not receive or retain the Provider's documents; it receives only the outcome of the verification. By completing the Stripe form, the Provider accepts the Stripe Connected Account Agreement, including the Stripe Terms of Service. Listings cannot be published until Stripe has verified the Provider and enabled payouts.

Agiliza reviews each application and may approve it, request changes or refuse it. Approval may be withdrawn under section 11.

03 Listings

Each service is published as a Listing comprising a title, one category, an hourly rate, a description and up to four photographs. Listings must describe the services accurately and lawfully; photographs must belong to the Provider and depict the services offered. Every new Listing, and every amendment to a published Listing, is reviewed by Agiliza before publication. Agiliza may refuse, request changes to, pause or remove a Listing that does not comply with these Provider Terms. The Provider may pause and resume its Listings at any time; pausing does not affect existing Bookings.

A Listing created in a category not declared at registration adds that category to the Provider's profile. Agiliza may request evidence of qualification for Listings outside the declared categories.

04 Price, Commission and Service Fee

The Provider sets the hourly rate of each Listing. The rate must include VAT where applicable and must constitute the full consideration for the service; the Provider may not request any additional amount from the Client other than through a further Booking on the Platform.

Agiliza retains a Commission on the Price of each paid Booking. The Client additionally pays a Service Fee to Agiliza, which does not form part of the Price and is not deducted from the Provider. The Commission and Service Fee in force are displayed in the application and stated in section 15 of the Terms of Service. The Commission applicable to a Booking is that displayed when the Booking was requested. Agiliza may change the rates with at least 30 days' notice in the application.

05 Requests, acceptance and availability

Clients request Bookings for a Listing, date, time slot and number of hours within the Provider's working hours and service radius. A request remains open for two hours and then expires. The Provider shall accept only requests it is able to perform. Where the Provider enables instant confirmation, requests within its availability are confirmed automatically.

The Provider shall keep its working hours and service radius accurate so that only times it can honour are offered to Clients. The Platform prevents overlapping Bookings.

06 Performance

The Provider shall attend at the agreed time and address, perform the service described in the Listing for the booked hours, and conduct itself professionally and safely on the Client's premises. Where the Provider is delayed, it shall notify the Client through the running-late notice in the application. The Client's phone number is disclosed to the Provider from acceptance until the Booking is completed or cancelled and may be used only to coordinate that Booking.

On completion, the Provider shall mark the Booking as done in the application; the Client confirms, or the Booking is completed automatically after the period shown in the application.

The Provider shall not accept payment outside the Platform for a service found through it, nor arrange further services with Clients outside the Platform. Breach of this clause is a material breach.

07 Payment to the Provider

The Client is charged on acceptance of the request (or on confirmation of an instant Booking). Funds are held by Stripe and transferred to the Provider's Stripe balance on completion of the Booking, net of the Commission. Stripe pays the balance to the Provider's bank account weekly, on Mondays. Earnings, balance and the next payout date are shown in the application; bank details are managed through the Stripe dashboard ("Manage in Stripe").

No amount is payable for a refunded Booking. A transfer is withheld while an issue reported by the Client is open or a payment is disputed with the card issuer. Where Stripe suspends payouts on the Provider's account, the Provider's Listings are withdrawn from the Platform until the suspension is lifted; confirmed Bookings are performed and their transfers are made once payouts resume.

08 Cancellation

The Provider may cancel a confirmed Booking in the application at any time; the Client is refunded in full. A cancellation less than 12 hours before the start time is recorded as a late cancellation. Late cancellations, failures to attend, declined or expired requests and reported issues affect the Provider's standing on the Platform; repeated late cancellations or failures to attend may result in suspension.

Where the Client cancels 24 hours or more before the start time, the Booking is refunded and no amount is due to the Provider. Where the Client cancels less than 24 hours before the start time, the Booking is not refunded and the Provider is paid as if the Booking had been completed.

09 Invoicing

The Provider shall issue an invoice to the Client for each service, in accordance with Portuguese tax law, for the full Price. Agiliza issues the Client a receipt for the amount charged through the Platform and issues the Provider an invoice for the Commission. The Provider shall keep its tax details in the application accurate; the NIF provided appears on documents issued by Agiliza.

10 Reviews and ratings

Clients may rate and review each completed Booking. Reviews are displayed on the Provider's Listings. The rating is an average that gives reduced weight to a small number of reviews; Listings with fewer than three reviews display "New". The Provider cannot remove reviews. Agiliza may hide reviews that breach the Terms of Service. The Provider shall not offer any consideration for a review or request its alteration.

11 Suspension and termination

Agiliza may suspend the Provider's account, cancelling upcoming Bookings and refunding the Clients concerned, where the Provider breaches these Provider Terms, a Client reports a serious issue, Stripe is unable to verify the Provider or disables the account, complaints concerning safety or conduct are received, or the law so requires. Agiliza will state the reason and the means of response. The Provider may cease offering services at any time by pausing its Listings and may delete the account when no pending or confirmed Booking exists (Terms of Service, section 13). Obligations which by their nature survive termination — including invoicing, liability for services performed and confidentiality of Client data — remain in force.

12 Data protection

Agiliza processes the Provider's personal data as described in the Privacy Policy. The Provider receives personal data of Clients — first name and initial, service address and, for the duration of the Booking, phone number — and shall use such data solely for the performance of the Booking, keep it confidential, retain it no longer than required for its own invoicing and legal obligations, and not use it for marketing or any other purpose. The Provider is responsible for its own compliance with data protection law in respect of data it holds.

13 Liability and insurance

The Provider is liable for the services it performs, including damage caused on the Client's premises. Agiliza recommends civil liability insurance appropriate to the Provider's activity; certain activities require it by law. Agiliza is not liable for the Provider's services and does not guarantee any minimum number of Bookings or income.

14 Amendments

Agiliza may amend these Provider Terms. Material changes are notified in the application or by email at least 30 days before they take effect; continuing to offer services after that date constitutes acceptance.

15 Governing law and contact

These Provider Terms are governed by Portuguese law, and the courts of Lisbon have jurisdiction. Contact: ola@agiliza.services.